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Troubleshoot setup and case issues
Check common setup, permission, evidence, and inquiry problems.
In this guide
Setup actions are unavailable
Recover terms, Stripe authorization, and team invitations require an Owner. Ask an Owner to open Settings and complete the relevant setup step. If no organization exists, first create one from Resolution cases.
A draft cannot be approved
Check whether the draft is marked approvable and review Unsupported claims or missing evidence. Add source material that supports the response, then generate and review the updated draft. Only an Owner or Reviewer can approve.
An inquiry is read-only
This is expected for a Stripe pre-dispute inquiry in the current workspace. Respond to it directly in Stripe. If it escalates to a chargeback, review the resulting chargeback case in Resolvely.
Still need help?
Send a description of the issue to support@resolvely.com. Do not include card details or sensitive customer data in an email.
Still need help? Contact support with the case ID and a description of the issue.