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14 guides
Set up your Recover workspace
Create an organization, accept Recover terms, and connect Stripe.
Resolve financial issues in one shared workflow
Bring disputes, unpaid balances, and billing questions into a shared, reviewable workflow.
Request payment for an outstanding balance
Verify what is owed, explain the request, and follow payment status.
Give customers a clear place to resolve an issue
Connect a customer to the balance or case that needs their attention.
Resolve a billing question with the customer
Review the source records, explain the balance, and record a clear decision.
Understand a chargeback and its deadline
Learn how a formal dispute differs from a pre-dispute inquiry and why timely action matters.
Add evidence to a chargeback case
Attach source records and check each draft claim against its evidence.
How the Recover fee is calculated
Learn when the 20% fee applies and how accepted terms set provider and currency eligibility.
Who can approve a response?
Understand Owner, Reviewer, and Analyst permissions in the current workspace.
Coordinate Resolvely with Stripe Smart Disputes
Choose one workflow for each chargeback and avoid duplicate responses.
Review and submit a chargeback response
Use the current case workflow to prepare, approve, and queue a response to Stripe.
Invite teammates and assign roles
Add team members with Analyst or Reviewer access.
Troubleshoot setup and case issues
Check common setup, permission, evidence, and inquiry problems.
Frequently asked questions
Quick answers about Recover, fees, inquiries, roles, and support.