Refund and Cancellation Policy

1. Recover fees

Recover fees are charged only on recovered principal that has been confirmed from Stripe balance records, as the Recover Terms describe. Because a fee is only ever charged on money that was actually returned to your account, Recover fees are not refundable.

If Stripe later reverses all or part of a recovery, the fee on the reversed amount is credited automatically as a credit line on your next invoice. You do not need to request this credit.

If you believe a Recover fee was calculated incorrectly, contact us as described in Section 4 and we will review the case's Stripe balance records with you.

2. Ops and Ops Pro subscriptions

When you purchase an Ops or Ops Pro subscription, the following applies:

• The Owner may cancel at any time from billing settings. Cancellation takes effect at the end of the current billing period, and plan features continue until then.
• There are no refunds for partial periods.
• An annual plan may be canceled for a full refund within 14 days of purchase.
• Canceling during the 14-day free trial costs nothing.
• Canceling a plan never affects Recover.

3. Enterprise

Refunds and cancellation for Enterprise customers are governed by the Enterprise contract. Where the contract is silent, this policy applies.

4. How to request a refund or cancellation

1. Email support@resolvely.com from the Owner's account email.
2. Include the organization name and, for a refund, the invoice number and the reason for the request.
3. We respond within 2 business days.

Approved refunds are returned to the original payment method through Stripe.

5. Disputed charges

If you have a question about a charge from Resolvely, contact us first at support@resolvely.com. We work through billing questions directly and can provide the itemized invoice and the Stripe balance records behind each line.

6. Changes to this policy

We may change this policy. Changes are announced by email to the Owner's account email or in the product, and material changes take effect 30 days after notice, as the Terms of Service describe. The policy in effect when a charge is made governs that charge.