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Understand a chargeback and its deadline
Learn how a formal dispute differs from a pre-dispute inquiry and why timely action matters.
Inquiry or chargeback?
A pre-dispute inquiry is an earlier request for information. In the current workspace it is read-only and should be handled directly in Stripe. A chargeback is a formal dispute with a response deadline and a case workflow in Resolvely.
Check the deadline first
Stripe sets the response deadline, which varies by dispute. Check the deadline shown on the case and act promptly. Stripe says its response window is usually 7 to 21 days, depending on the card network; if it passes without a response, the dispute is automatically lost. Read Stripe’s response guidance.
Submit only when the response is ready
Stripe allows one response submission. After submission, you cannot edit it or add more evidence, so make sure the response is complete and supported before an Owner or Reviewer selects Approve and submit to Stripe.
Still need help? Contact support with the case ID and a description of the issue.