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Set up your Recover workspace
Create an organization, accept Recover terms, and connect Stripe.
Create your organization
Sign in and open Resolution cases. If you are new, create an account. If you do not have an organization yet, enter its name and select Create organization. Your cases and teammates are scoped to that workspace.
Accept Recover terms
Open Recover setup in Settings and review the versioned Recover Terms. An Owner selects Accept versioned terms. The 20% Recover fee applies only to eligible, confirmed recovered principal for cases covered by the accepted terms.
Connect Stripe
An Owner selects Authorize Stripe account and completes Stripe authorization. Newly received eligible USD chargebacks are enrolled after activation. Pre-dispute inquiries appear as read-only; handle them directly in Stripe.
Still need help? Contact support with the case ID and a description of the issue.