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Frequently asked questions
Quick answers about Recover, fees, inquiries, roles, and support.
In this guide
Recover and inquiries
Does Resolvely submit automatically? No. An Owner or Reviewer must approve a chargeback response before it is queued for Stripe.
Can I respond to an inquiry here? No. Pre-dispute inquiries are read-only in the current workspace; respond directly in Stripe.
Fees and billing
What is the Recover fee? Exactly 20% of confirmed recovered principal for enrolled chargebacks within the scope of the accepted Recover Terms. Lost chargebacks and inquiries have no Recover fee; subscription charges and provider fees are separate.
Which provider and currency apply? The accepted Recover Terms specify eligible provider and currency scope.
Account and support
Who can invite members? Owners invite Analysts and Reviewers from Team in Settings.
Who can help? Contact support@resolvely.com for product support, or hello@resolvely.com for general questions.
Still need help? Contact support with the case ID and a description of the issue.