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Review and submit a chargeback response
Use the current case workflow to prepare, approve, and queue a response to Stripe.
Prepare the response
Open the chargeback, check the Stripe deadline, add relevant source evidence, and select Generate draft. Resolve missing evidence and verify that each claim matches its cited source.
Get Owner or Reviewer approval
An Owner or Reviewer checks the completed draft and selects Approve and submit to Stripe. The workspace queues the submission after approval. An Analyst can prepare evidence and a draft, but cannot approve the response.
Treat submission as final
Stripe accepts one response submission for a dispute. After submission, it cannot be edited or supplemented. The card issuer reviews the response, and Stripe reports the outcome; Resolvely tracks confirmed recovery from provider records. See Stripe’s response guidance.
Still need help? Contact support with the case ID and a description of the issue.