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Give customers a clear place to resolve an issue
Connect a customer to the balance or case that needs their attention.
Keep access focused
Give each customer access to the relevant balance or case, with identity checks before showing personal or payment details. Access to one item stays scoped to that item rather than opening the customer’s full account.
Payment and questions
Customers can review a verified balance or payment status, pay through the provider-hosted flow where available, and ask a question or request a review. Keep customer input connected to the team’s decision and the relevant payment history.
Pre-dispute inquiries are different
Stripe pre-dispute inquiries in the current workspace are read-only. Open the inquiry in Stripe and respond there; if it escalates to a chargeback, review the new chargeback case in Resolvely.
Still need help? Contact support with the case ID and a description of the issue.