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Coordinate Resolvely with Stripe Smart Disputes
Choose one workflow for each chargeback and avoid duplicate responses.
In this guide
Assign each dispute to one workflow
If you use Stripe Smart Disputes as well as Resolvely, decide which product handles each dispute. Do not submit a response from both workflows for the same chargeback.
Keep approval and fee rules clear
Resolvely requires an Owner or Reviewer to approve a response before submission. The Recover fee applies only to confirmed recovered principal within the provider and currency scope of the accepted Recover Terms. Provider fees and subscription charges are separate.
Check Stripe’s current guidance
Stripe controls its Smart Disputes features and policies. Review Stripe’s dispute response documentation when deciding how to coordinate your account workflows.
Still need help? Contact support with the case ID and a description of the issue.