Add evidence to a chargeback case

Choose relevant source material

Use records that address the dispute reason, such as order details, customer communications, service or delivery records, and the terms shown at purchase. Stripe’s evidence guidance varies by dispute category; check Stripe’s response guidance.

Add evidence in the case

1. Open the chargeback and review its reason and due date.
2. Under Evidence, enter a Source reference and Evidence text, then choose Add evidence; or select a PDF, PNG, or JPEG under Upload supporting file and choose Upload file.
3. Wait for file extraction to finish before relying on extracted text.

Check the draft

Select Generate draft. Review each Supported or Unsupported claim, its quoted source, and any missing evidence. A claim should be accurate and traceable to the record before approval.