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Resolve more of the money that needs attention.

Recover disputed payments, collect outstanding balances, and resolve billing questions through connected, reviewable workflows. Recover costs 20% of confirmed recovered principal, with no fee when principal is not recovered.

Explore Recover Compare plans

All prices in USD. Recover fees are separate from subscription fees.

Plans

One platform, from dispute recovery to customer resolution.

Recover is available to every workspace without a subscription. Ops plans add inquiry workflows, reporting, payment requests, customer self-service, and resolution operations.

Recover

$0 monthly platform fee

20% of confirmed recovered principal

Evidence-led payment dispute responses with mandatory reviewer approval and fees tied to provider-confirmed recovery.

  • 20% of confirmed recovered principal, credited back on reversal
  • Stripe dispute cases, evidence, cited drafts, reviewer approval, and submission
  • Hourly reconciliation from Stripe balance records and a monthly itemized invoice
  • Unlimited team members: Owner, analyst, reviewer
  • Connected Stripe inquiry visibility
  • Shopify Payments and PayPal dispute recovery
  • Shopify order, fulfillment, and tracking evidence
  • WooCommerce order and shipping evidence for Stripe or PayPal cases
  • Email support
Start with Recover

Ops

$199 per month

or $1,990 per year

For one brand managing disputes, inquiries, payment requests, and customer questions. Recover fees apply to enrolled disputes.

  • Everything in Recover
  • Respond to Stripe and Shopify Payments inquiries before they escalate
  • Manage PayPal inquiry messages and resolution offers
  • Email alerts, case deadlines, and dispute monitoring
  • Reusable evidence library, monthly reports, and CSV exports
  • Merchant-reviewed invoice and payment requests, with supported partial payments
  • Customer portal for verified balances, payments, questions, and review requests
  • 3 connected accounts covered by plan features
  • Controlled reminders and simple payment arrangements
  • Basic analytics and trend reports
  • Email support, 2 business days
Request access

Ops Pro

$499 per month

or $4,990 per year

For several brands or stores, or higher volume, with richer analytics and workflow rules. Recover fees apply to enrolled disputes.

  • Everything in Ops
  • 15 connected accounts covered by plan features
  • Slack and webhook alerts, audit export, and guided onboarding
  • Advanced analytics and trend reports
  • Automation rules for routing, evidence, and approvals
  • Priority support, 1 business day
Request access

Enterprise

Annual contract

Invoiced annually, payable within 30 days

For larger merchants, platforms, and teams with formal security and contract requirements.

  • Everything in Ops Pro
  • Custom connected-account allowance
  • Annual invoicing, DPA, security review, and custom terms
  • Volume pricing on Recover, by contract
  • Named support contact with contracted response times
  • Custom analytics, account allowances, and response commitments
Contact sales

Annual billing on Ops and Ops Pro gives two months free. Recover remains available without a subscription. Connected-account limits apply to plan features.

Compare all plan features
Plan capabilities. Recover works on every connected account in every workspace; the account limit applies only to plan features.
FeatureRecoverOpsOps ProEnterprise
Stripe chargeback evidence, cited drafts, reviewer approval, submission, reconciliation, and invoices✓✓✓✓
Unlimited team members and role-based review✓✓✓✓
Read-only inquiry visibility✓✓✓✓
Inquiry response workflows—✓✓✓
Shopify Payments disputes and Shopify order/fulfillment evidence✓✓✓✓
PayPal claims and chargeback recovery✓✓✓✓
PayPal inquiry messages and resolution offers—✓✓✓
WooCommerce order and shipping evidence for Stripe or PayPal cases✓✓✓✓
Reusable evidence library, dispute reports, and CSV exports—✓✓✓
Email alerts, case deadlines, and dispute monitoring—✓✓✓
Connected accounts covered by plan features—315Custom
Merchant-reviewed invoice and payment requests—✓✓✓
Customer portal: verified balances, payments, and billing questions—250 cases a month1,000 cases a monthCustom
Supported partial payments—✓✓✓
Controlled reminders and simple payment arrangements—✓✓✓
Customer documents, messages, and replies—✓✓✓
Billing reviews, adjustments, appeals, and negotiated outcomes—✓✓✓
Analytics and trend reports—BasicFullFull
Automation rules for resolution workflows——✓✓
Prevent alerts through card-network programs where merchant access is available—Network cost passed throughNetwork cost passed throughVolume pricing
Slack and webhook alerts, audit export, and guided onboarding——✓✓
SupportEmailEmail, 2 business daysPriority, 1 business dayNamed contact, contracted response times
Annual invoicing, DPA, security review, and custom terms———✓
Volume pricing on Recover———By contract

Recover fee

How the Recover fee works

Fees follow confirmed recovered principal. The explanation below describes the Stripe workflow.

The Recover Terms accepted for a case define its eligible provider, currency, rate, and fee basis.

  • Confirmed recovered principal. Every hour, Resolvely reads your Stripe balance records and totals the principal Stripe has restored for each enrolled chargeback. That cumulative, confirmed amount is the only basis for the fee.
  • Capped at the disputed amount minus refunds. Confirmed recovered principal on a case can never exceed the disputed amount less any refunds you issued on the charge.
  • Corrections billed as the difference. If the confirmed total for a case changes after it was invoiced, the next invoice carries the difference, up or down.
  • Reversals credited. If Stripe later reverses a recovery, the fee on that amount comes back as a credit on your next invoice.
  • Monthly invoice, due in 30 days. Each month, one itemized invoice lists every enrolled case, the confirmed principal, the fee, and any credits. Card payments for Resolvely's fees are processed by Stripe.
  • USD only. Resolvely bills in US dollars and connects to USD Stripe accounts.
  • Inquiry responses are separate. Pre-dispute inquiries and inquiry responses are not enrolled or billed as Recover cases. Inquiry response workflows are included in Ops plans.
  • Provider fees are separate. Payment providers may charge their own fees, which vary by provider and account. Resolvely does not charge a Recover fee when a chargeback is not recovered.

The full policy is in the Recover terms .

Stripe recovery example

An illustration of the calculation, not a customer result.

StepAmountEffect
Disputed charge$1,000.00Enrolled in Recover; refunds on the charge: $0.00
Stripe restores principal$1,000.00Confirmed recovered principal: $1,000.00
Recover fee at 20%$200.00Appears on the next monthly invoice
Later reversal by Stripe$1,000.00Confirmed recovered principal returns to $0.00
Credit at 20%$200.00Credited on the following invoice

Subscriptions

Plan terms

When you subscribe to Ops or Ops Pro, plans bill monthly or annually and include the following terms.

  • Trial. Ops and Ops Pro start with a 14-day free trial, one per organization. A card is collected at checkout, a reminder is sent before the trial converts, and cancelling before the trial ends costs nothing.
  • Renewal. Plans renew automatically, with your consent given at checkout, until cancelled.
  • Cancellation. Owners can cancel anytime from billing settings. Cancellation takes effect at the end of the current period, and plan features continue until then. There are no refunds for partial periods.
  • Price changes. Monthly plans get 30 days' notice of a price change. Annual plans keep their price for the term.
  • Annual refund window. An annual plan can be cancelled for a full refund within 14 days of purchase.
  • Failed payments. If a payment is still unpaid 14 days after its due date, plan features pause and resume when it is paid.
  • Recover is never affected. A lapsed, cancelled, or unpaid plan never stops Recover, and plan-only data stays readable.

See the terms of service and the refund policy . For more answers, visit the knowledge base .