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Resolve financial issues in one shared workflow
Bring disputes, unpaid balances, and billing questions into a shared, reviewable workflow.
In this guide
Recover payment disputes
Recover organizes chargebacks around deadlines, evidence, and a response that an Owner or Reviewer approves before submission. It tracks confirmed recovered principal from provider records so the Recover fee follows a verified financial outcome.
Collect outstanding balances
Collect helps a business request payment for a verified outstanding balance, explain what is owed, and follow payment status from provider records. Clear context and merchant review guide each customer request.
Resolve questions with the customer
Resolve gives customers a way to ask about a bill or request a review, while the team documents a decision alongside the related payment or case. The customer portal brings together the relevant balance or case, payment options where available, and a way to ask a question. Shared history, scoped access, and accountable review connect these workflows.
Still need help? Contact support with the case ID and a description of the issue.