One inbox across connected accounts
Manage Stripe, Shopify Payments, and PayPal cases with clear ownership and response deadlines. Monitoring and supported pre-dispute alerts make changes that need attention visible.
Platform
One place to move financial issues toward resolution.
Connect the payment, the customer, and the conversation. Resolvely brings disputes, unpaid invoices, billing reviews, and customer self-service into one shared case, from the first question to a confirmed outcome.
Evidence, human review, and a clear record of every resolution.
Recover and Prevent
Recover disputed revenue. Address the next issue earlier.
Bring provider cases, customer context, and supporting evidence together, from the first warning to a confirmed recovery.
Evidence-backed responses, reviewed by your team
Build responses from order records, delivery details, conversations, and policies. AI drafts cite their sources; an Owner or reviewer approves the evidence and wording before submission.
Recovery confirmed by provider records
Track principal returned to your account and the records behind it. Recover fees follow confirmed recovered principal, with itemized billing and credits for later reversals.
Collect and Resolve
Give every unpaid balance or billing question a next step.
Work from a verified invoice or payment, review the customer's question, and follow the case through to a payment, adjustment, or agreed outcome.
Payment requests and controlled reminders
Send merchant-reviewed requests through your payment provider. Coordinate reminders with payment status and pause follow-up when a balance needs review.
Billing reviews and adjustments
Keep the charge, supporting records, and customer question together. Apply your policies to refund, adjustment, settlement, or appeal requests and record the decision.
Arrangements and follow-through
Record accepted payment plans and partial payments alongside the original balance. Keep the agreement distinct from the financial outcome until provider records confirm it.
Customer portal
A clear place for customers to understand and act.
Give the right customer access to the right case, so questions, documents, and the next step stay connected to your team's work.
Verified access and provider-hosted payments
Show the relevant balance and status after access checks. Customers can pay through the connected provider, with confirmed payments updating the case.
Questions and supporting documents
Customers can ask for a review, exchange messages, and share records. Their input stays with the same case your team uses.
A decision and a clear way forward
Show the recorded decision, adjustment, or arrangement and the next action. Keep the customer informed as the case reaches resolution.
Team operations
Shared work, clear ownership, and useful signals.
Use routing, reporting, and review controls to focus your team's attention without losing the history behind a decision.
Routing, alerts, and follow-up
Assign cases by reason, amount, account, or workflow. Coordinate deadline alerts and approved reminders around your team's policies.
Analytics tied to real outcomes
See open work, unpaid balances, and recovery activity. Compare dispute reasons and evidence trends, and export the supporting case, recovery, and fee records.
Roles, approvals, and an audit trail
Owners manage the workspace, analysts prepare cases, and reviewers approve responses. Keep evidence changes, approvals, submissions, and billing activity in a shared history, without a per-seat limit.
Connected records
Bring the context in from the systems you use.
Connect payment and commerce records to the resolution case, with provider-specific actions kept tied to their source account.
Stripe, Shopify Payments, and PayPal
Connect supported payment accounts for dispute and inquiry workflows. Track the provider's case status and confirmed financial outcome.
Shopify and WooCommerce evidence
Bring order, fulfillment, tracking, and policy records into the case so the team can see what was purchased and delivered.
Notifications with a path back to the case
Keep owners and reviewers informed through email and Slack alerts. Open the relevant case directly when work needs attention.
A connected resolution lifecycle
Bring your next financial issue into focus.
Give your team the context to act and your customers a clearer way forward.